FAQs

Circulation Services

How can I submit a vacation hold?
Users can submit vacation holds by submitting this online form or calling 1-800-530-6310

How can I make a payment?
All payments must be made by calling Circulation Services at 1-800-530-6310 or mailing a check, credit or debit card payment, along with your subscription information to:
Circulation Services
40 Mulberry Street
Middletown, NY 10940

How can I change my billing information? i.e. mailing address/credit card
Customers can update their mailing address by using this form or by emailing  customerservice@poconorecord.com. Credit card information must be updated by calling customer service at 1-800-530-6310.

How can I change my delivery address?
Customers can update their delivery address by completing this online form. Please include mailing address.

How can I request redelivery?
Customers can submit a redelivery request with our online form, call Circulation Services at 1-800-530-6310, or email customerservice@poconorecord.com.

How can I submit a complaint or delivery issue?
Customers can submit a complaint or delivery issue with our online form or may call circulation services at 1-800-530-6310 or email customerservice@poconorecord.com.

How can I update/change my delivery location?
Customers can update their delivery location by calling 1-800-530-6310 or email: customerservice@poconorecord.com Please include specific delivery instructions if needed.

How can I give a gratuity to my carrier?
Please email customerservice@poconorecord.com with the subject line of “Contact me with my carrier’s information”.  Please include your delivery address in your email.  Or call 1-800-530-6310.

Where can I purchase your paper?
Visit our “where to buy” page to find the location closest to you or call circulation services at 1-800-530-6310 to have a copy mailed to you.

How do I contact Pocono Mountains Media Group?
A list of primary Pocono Record contacts can be found here.  All other departments can easily be reached by calling 570-421-3000 and asking to be directed to your department.

How do I submit a letter to the Editor/Press Release/Obituary?
Readers may submit a letter to the Editor by using this form or mailing it to:
Pocono Record
Letter to the Editor
511 Lenox Street
Stroudsburg, PA 18360

Press releases and story ideas can be submitted to the newsroom by using this form.

If you would like information on placing obituary or in-memoriam notices, please contact us by phone (570) 420-4439 or e-mail: obit@poconorecord.com

Newsroom

How do I submit a news tip?
Go to our online form to submit a news tip or story idea. You can also e-mail newsroom@poconorecord.com or call the Newsroom directly at 570-421-3000 (Select Option 1).

Who do I contact for event coverage?
Send an e-mail to newsroom@poconorecord.com or call Marta Gouger at 570-420-4343.

How do I submit events to the Pocono Record Calendar?
Go to www.poconorecord.com/submitevent and fill out the form. Call 570-420-4350 with questions.

How do I get coverage in Pocono Weekend?
Contact Weekend Editor Helen Yanulus at 570-420-4383 or e-mail her at hyanulus@poconorecord.com. You can also send a fax to 570-421-6284 (Attn: Pocono Weekend).

How do I submit a correction?
Fill out our online form or send an e-mail to webmaster@poconorecord.com

How do I submit a letter to the editor?
Use our online form or  e-mail your letter to letters@poconorecord.com, send a fax to 570-421-6284 (Attn: Letter to the Editor), or mail it to Letters to the Editor, Pocono Record, 511 Lenox St., Stroudsburg, PA 18360.

How do I suggest a story for the sports section?
Send an e-mail to sports@poconorecord.com or contact Sports Editor Mike Kuhns at 570-420-4389.

How do I submit a sports score?
Send an e-mail to sports@poconorecord.com. You can also call the Sports Desk at 570-420-4305, although an e-mail is preferred.

How do I submit my sporting event for the weekly What’s on Tap listing in the Sunday paper?
Send an e-mail to sports@poconorecord.com. The deadline to submit your listing is 5 p.m. Friday.

 

How do I get news about my business into the paper (promotions, new businesses, etc.)?
Send an e-mail to business@poconorecord.com or send a fax to 570-421-6284 (Attn: Business Section). You can also send submissions to Pocono Record Business, 511 Lenox St., Stroudsburg, PA 18360. Call Business Page Coordinator Wayne Witkowski with questions at 570-420-4334.

How do I submit stories/photos for Community News/EPCN?
Contact Community News Editor Wayne Witkowski at 570-420-4334 or e-mail him at wwitkowski@poconorecord.com. Photos need to be at least 6 inches on the long side and have a resolution of at least 200 dpi. JPG files preferable.

 

How do I submit a story for Sage?
Contact Sage Editor Carol O’Neil at 570-420-4344 or e-mail her at poconorecord.sage@gmail.com.

 

How do I submit a birth announcement?
Go to www.poconorecord.com/submitabirth and fill out the form. To use the online form, the parents of the baby must be married. If they are not, a signature is required in person from the father. Call 570-420-4350 with questions. There is no charge for printing a birth announcement.

How do I submit a wedding, engagement or anniversary announcement?
Our celebrations announcements are fee-based and allow you to submit customized text along with your photo(s). To get started, go to www.poconorecord.com/celebrations. In Memoriams, Birthdays or other special notices can be placed by calling our Classified Department at 570-421-3030.

How do I submit an obituary?
Use our online form or  send an e-mail to obit@poconorecord.com. We will call you to confirm the information and arrange for payment. Call (570) 420-4439 with questions.

 

How do I order a photo reprint?
Order online at www.poconorecord.com/photostore and search through the collections (sorted by the week the photo appeared) to find the one you are looking for. You can also purchase a photo contained in one of our PoconoRecord.com photo galleries by clicking on the shopping cart icon in the lower right-hand corner of the gallery. E-mail library@poconorecord.com or call librarian Janis Dahlman at 570-420-4347 with questions.

 

How do I order an article reprint?
Use our online form or e-mail library@poconorecord.com or call librarian Janis Dahlman at 570-420-4347 with questions.

 

How do I submit a Write to Know question?
Use our online form or  e-mail to wtk@poconorecord.com.